Privacy Policy

Welcome to HOWLiVE’s Privacy Policy!

HOWLiVE respects the privacy of its users and is fully committed to protect their personal data and use it in accordance with legal obligations. This Privacy Policy describes how we may collect and use personal data and the rights granted to our visitors regarding their respective data.

By accessing or using this website or any of our services, you signify your approval of the terms set out in this Privacy Policy and other terms and policies posted on our website. If you do not agree to this Privacy Policy, you must leave this website and discontinue all use of any of our services.

What information do we collect?

We collect your personal data and other information when you make purchases, use or register into our products and services, including typical web server logs, IP address, geographic area and similar data. In addition, we maintain records of user interactions on the page, tied to a unique session-id. These are collected for usage statistics purposes. The session id is not linkable to personal data. These interaction logs do not contain user-specific details.

We maintain records of the details of merch purchases in the server log for the purpose of troubleshooting any shipping problems. These logs may contain the shipping information, e.g. purchasers name, delivery address and email (if entered). Purchase log does not contain any credit card information. Credit card data never goes through our servers.

Sharing personal data with third parties

In order for HOWLiVE to provide you with our services, we work with third parties with whom we may share personal data necessary to support these services.

Note that while our service may contain links to other websites or services, we are not responsible for each respective website’s or service’s privacy practices and encourage you to be aware when you leave our services and read the privacy statements of each and every website and service you visit. This Privacy Policy does not apply to third-party websites and services.

HOWLiVE remains responsible for the processing of personal data carried out by third party service providers that HOWLiVE has engaged with for respective data processing in accordance with applicable laws.

In certain circumstances, we may also be required to share information with third parties to conform to legal requirements or to respond to lawful requests by public authorities as well as to protect our, or a third party’s, lawful interests.

Retention periods

We may retain your personal data for as long as your relationship with us is active by having a HOWLiVE account, or as otherwise needed to provide you our Services.

After terminating your relationship with us by deleting your HOWLiVE account or otherwise ceasing to use our Services, we may continue to store copies of your personal data as reasonably necessary to comply with our legal obligations to prevent fraud and abuse, to enforce our agreements, and/or to protect our legitimate interests.

Data subject's rights

If you are located in the European Economic Area, in accordance with European Union data protection regulations, you have certain rights with respect to your personal data.

You have the right to request access to your personal data and to correct, amend, delete or limit the use of your personal data by logging into your HOWLiVE account or by reaching us using the contact information provided below. Furthermore, if you believe that we have unlawfully processed your personal data, you have the right to submit a complaint to the contact information provided below, or to your respective data protection supervisory authority.

Information security

We seek to use reasonable organizational, technical, and administrative measures to protect the confidentiality, integrity, and availability of personal data. Unfortunately, no data transmission or storage system is guaranteed to be 100% secure, therefore we cannot guarantee absolute security of information. We encourage you to take care of the personal data in your possession that you process online and set strong passwords for your HOWLiVE account, limit access of your computer and browser by signing off after you have finished your session and avoid providing us with any sensitive information whose disclosure you believe could cause you substantial harm.

All of HOWLiVE’s authorized personnel involved in the processing of your personal data have committed themselves to confidentiality obligations and shall not access or otherwise process your personal data without your authorization if it's not for the purposes of providing you our Services.

In the event that we experience a personal data breach, we will notify you in compliance with the obligations set out in applicable laws.

International transfers of data

All the information you provide may be transferred or accessed by HOWLiVE, its affiliated companies and subsidiaries around the world for the provision of our Services as described in this Privacy Policy. If we transfer your information globally we will take necessary measures to ensure adequate protection of your information.

Privacy Policy changes

We may occasionally amend this Privacy Policy, for example in cases when we introduce new services or new features. The amendments to this Privacy Policy enter into force and are applied from the moment they have been added to this page.

Therefore, we encourage you to check this page from time to time. By continuing to use our Services or otherwise providing personal data to us, after the amendments to this policy have been implemented, you agree to the updated terms of Privacy Policy.

Contact information

If you have any questions about your personal data or this Privacy Policy, or if you would like to file a complaint about how we process your personal data, please contact us by email at privacy@howlive.tv